This Policy on the right to refuse an order refers to the user’s right to refuse an order made through the website, managed by “TUBE PLANT” OOD with manager Petar Neftelimov, a company registered in the Commercial Register at the Registration Agency under EIK: 206698656, with registered office and management address: Sofia, 14 Krastyu Sarafov St., entrance B, app. 2, Email address for correspondence –

Art. 1 The user or customer has the right to cancel an order placed for the delivery of Flower in a tube (the “Product”) made through the online store

Art. 2 Due to the nature of the products offered by Products – live flowers, which may quickly deteriorate in quality, the right to refuse an order can be exercised only in the following cases:

A) The product has not been sent to the delivery address specified by the Customer or the office of a courier company.

In this case, the right to cancel an order is exercised by sending a free-form message to containing the customer’s statement of will to cancel the order. In the message you indicate your names, numbers and the date of the order. The deadline for exercising this right is within the working day (09:00-18:00) on the day the order is placed. In case the same is requested after 18:00, the deadline for exercising your right of refusal is until the end of the next working day.

B) If the Product has already been sent to the address specified by you or to the office of a courier company, you should exercise your right to refuse the order at the time of receipt of the Product – with the option of inspection by the courier. Only then and no later than that moment can you exercise your right of withdrawal by asking the courier to contact us.

Art. 3 The refund of the amounts made with a bank card is done by ordering a reverse operation on the card with which the payment was made within 7 (seven) days.

Transport costs for product delivery remain at the customer’s expense.

Art. 4 The provisions of art. 50 – 56 of the Consumer Protection Act on the consumer’s right to withdraw from the distance contract do not apply to orders placed through the Electronic Store, insofar as the offered Products are live flowers, and fall within the scope of the exceptions provided for in the provision of Art. 57 paragraph 1 item 4 of the Consumer Protection Act.

Art. 5 In the event that you have ordered a product that does not meet the characteristics specified in Art. 2 above, you have the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the courier.

Art. 6 The right to refuse an order under Art. 4 can be exercised by sending a free-form message to containing your declaration of will to return the goods received, your names, order number and date. An employee of “TUBE PLANT” OOD will contact you at the indicated contact phone number or at the indicated e-mail address and will give you additional information on how to technically return the ordered item.

Art. 7 “TUBE PLANT” Ltd. will refund the amounts received for the specific order, as well as the delivery costs, within 14 days, starting from the date on which it was notified of the user’s decision to withdraw from the contract. Refunds will be made through the payment method used by the user in the original transaction.

This Policy on the right to refuse an order was last updated on 11/17/2021.